Support Center

IronLog support is provided by Chao Ling Wen Co., Ltd. (Tax ID 85081502).

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Include the app version, device or browser, time of the issue, steps taken, and a screenshot. Never send passwords, Firebase tokens, or unnecessary sensitive data.

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Frequently asked questions

How long does AI analysis take?

Upload and processing time varies with network speed, video size, and cloud load. Keep your connection active; failed analyses can be retried from Recent Analyses.

How do I delete data?

Delete individual workouts, goals, measurements, and video analyses from their pages. For the full account, see Account Deletion.

Is IronLog a medical service?

No. IronLog is a fitness logging and education tool and does not provide diagnosis or treatment.