Refund Policy

Effective: August 31, 2026 | Last updated: August 31, 2026

1. Scope

This policy applies to paid membership plans purchased directly from IronLog. Advanced and Premium are currently one-time 30-day purchases and do not renew automatically. “Current period” means the most recent active 30-day plan when the request is submitted. If recurring subscriptions are offered in the future, it will mean the current monthly billing period.

2. How to request a refund

Email ironlog@brad.tw while the paid plan is active and include:

• The email address used to sign in to IronLog.
• The payment date, amount, and membership plan.
• The NewebPay merchant order number.
• Other information reasonably necessary to identify the transaction.

Never send a complete card number, password, verification code, or Firebase token.

3. Refund amount

For an eligible request, IronLog refunds the full amount actually paid for that membership period without deducting administrative fees, processing fees, or charges for services already used. Discounts, coupons, or promotional reductions have no cash value. Each payment may be refunded only once.

4. Processing time and method

After IronLog receives a complete and verifiable request, we will complete our refund process and submit the refund instruction to the original payment channel within three calendar days. If information is incomplete, this period starts again when all required information has been received.

Refunds are normally returned to the original payment method. After IronLog submits the refund, the time when funds appear depends on NewebPay, the acquiring bank, the card issuer, or another financial institution. That external posting period is not part of IronLog's three-day processing period.

5. Effect on membership

• The refunded paid plan ends, and the account returns to Basic or another plan that remains valid.
• Unused paid allowances have no separate cash value.
• Existing workout records, body data, and analysis results normally remain available.
• Original form-analysis videos remain subject to the Video Retention and Deletion Policy.
• To delete the account and personal data, use the separate Account and Data Deletion process.

6. Special transaction issues

For a duplicate charge, paid plan that did not activate, incorrect amount, suspected unauthorized payment, or multiple payments in the same period, list each merchant order in the email. IronLog will review each transaction separately. For suspected card fraud, contact the card issuer promptly as well.

7. Statutory rights

This policy is an IronLog refund commitment and does not limit mandatory consumer rights under the laws of Taiwan (Republic of China). Statutory withdrawal rights and applicable exceptions remain governed by consumer-protection law and competent-authority rules.

8. Updates and contact

Changes will be identified by an updated date on this page or announced through the service. For refund or payment questions, email ironlog@brad.tw.